Frequently Asked Questions
What products can this machine count?
The machine is suitable for counting tablets, capsules, softgels,
pills, gummies, and other solid products with a regular shape.
Different product sizes may require parameter adjustments.
What is the counting accuracy?
The counting accuracy is typically 99.8%-100% when the machine is
properly adjusted and used according to the operating instructions.
What is the counting speed?
The counting speed depends on the product size and shape.
Generally, it can count 1,000-1,800 pieces per minute.
Can one machine handle different tablet or capsule sizes?
Yes. The machine can count various sizes of tablets and capsules.
Operators only need to adjust the settings according to the product
specifications.
Is the machine easy to operate?
Yes. The machine features a user-friendly control panel and simple
operation. Minimal training is required before use.
Does the machine require compressed air?
No. The standard semi-automatic electronic counting machine
operates with electricity only and does not require an air
compressor.
What is the power supply?
The machine supports 110V or 220V, 50/60Hz, depending on customer
requirements.
Can the machine count softgel capsules?
Yes. It can count softgel capsules as long as they are not sticky
or excessively deformed.
What materials are in contact with the product?
All product-contact parts are made of food-grade stainless steel
(SUS304), meeting GMP requirements. SUS316 is available upon
request.
Is the machine easy to clean?
Yes. The product-contact parts are designed for quick disassembly,
making cleaning and maintenance easy.
What maintenance is required?
Regular cleaning, checking the sensors, and keeping the machine
free of dust will ensure stable performance and extend its service
life.
What is the warranty period?
We provide a 12-month warranty from the date of shipment. Technical
support and spare parts are available after the warranty period.
Can you customize the machine?
Yes. We offer OEM and customized solutions, including voltage, plug
type, hopper capacity, and other special requirements.
How is the machine packaged?
The machine is securely packed in a fumigation-free plywood case to
ensure safe transportation.
Do you provide installation and technical support?
Yes. We provide the user manual, operation videos, and online
technical support. On-site service is available upon request.
What certifications does the machine have?
CE certification and other required certifications can be provided
depending on your market requirements.
What information should I provide before ordering?
Please let us know: • The product type (tablet, capsule, softgel,
gummy, etc.) • Product size (diameter, length, thickness) •
Required counting quantity per bottle • Voltage requirement • Any
special customization needs
